F.A.Q.

Is Something Wrong with my Vehicle Battery
These batteries on most of the ride on vehicles we sell are designed to be used at least once a month. As stated on your order confirmation email you must charge the battery in your ride on car at least once a month even if you do not use it. This is to keep the cells inside the battery active. Read more...
Ride on Car Remote Control Is Not Working – Common Causes and Troubleshooting
In this article we discuss some troubleshooting specifically related to a ride-on car remote control which is not functioning properly. Here are some common reasons that your remote may not be functioning with your rc ride on car. Read more...
What does the ETA mean on a Pre-Order vehicle?
ETA as we all know stands for Estimated Time of Arrival and that is the date that we expect the vehicle to arrive here in the USA. This is truly an estimate as the shipping ports can be very congested and not be able to get containers off right away. The US Customs department can also take longer than normal to clear the container for importation. Sometimes we are predicting months in advance as to when our order will be completed by the factory which is not an exact date... Read more...
I am looking for a car for a first birthday
Typically, the models with the 2.4G remote controls (which most have now) will have a little bit slower start to them which is the main concern for one year old toddlers on their first birthday since their necks are not as strong as a two or three year old. These vehicles actually have a more gradual soft start  Read more...
I have a question about my order
The best way to get an answer about your order is to send an email with your order number and/or shipping address to support@cartots.com  If you decide to call and get a representative on the phone who does not have access to your order and cannot help you right that second, please be kind and understand we do want to help you we simply need some extra time to address your situation. The best way to do that is to email us We appreciate you and answer all emails Monday through... Read more...
Holiday Shipping
Please click on the orange bar across the top of our website for holiday shipping times. We typically only have this link up during the holiday season. On the checkout screen you will see an estimated shipping time. Read more...
What if I am billing and shipping to different addresses?
That is no problem at all. We have you covered here at Car Tots. Simply enter the billing address exactly as it is on your statement during checkout with the correct contact information for the card holder and enter the shipping address during checkout. We prefer and recommend using PayPal or Apple Pay for these transactions as that is secure and protected for both parties. If you do not we, as the merchant, are responsible for verifying the transaction and may ask for additional documentation to prove you are the... Read more...
6V, 12V or 24V? What is voltage all about?
We do not carry many if any 6 volt vehicles as a vehicle will be fun longer with 12 volts of power and a low speed setting for the younger toddlers, which is what just about every 12 volt vehicle we carry has. There are very few if any 24 volt REMOTE CONTROL ride on vehicles in the USA right now. Most remote control ride on vehicles are for young toddlers, and 24 volt motors can get up to around 10 mph which can be quite fast for a toddler or a... Read more...
How can I find a specific style of remote control ride on vehicle?
We have developed a page that allows you filter by body style here. Simply click on this link to search by body style. If you do not see the vehicle on our website then we do currently carry that vehicle. We are not able to make custom vehicles. If you want to find out about a particular style and if that might be coming in please email support@cartots.com to find out. Our phone representatives will not have this information. Read more...
How do I search your website?
The search box and all of our categories are plainly visible when using a laptop, but on a cell phone you must click on the three lines or magnifying glass near the top of the page. Read more...
Do I need four motors in my remote control ride on car?
No is the short answer, but the models that we carry with four motors can certainly tackle a wider variety of terrains, climb slight inclines and also carry a little more weight which is why many of them are two seat vehicles. Click this link for a completely listing of our Remote Control ride on 4WD vehicles with 4 motors Most of these vehicles are also jeeps or trucks with an off-road look. Do not let this steer you away from the many cars we offer most of which have... Read more...
Does Car Tots Carry Two Seat Remote Control Ride On Vehicles?
Yes. All of the vehicles that are Two (2) seat or more vehicles will specifically say that there are two or more seats. Many times the factories will make a vehicle that appears to have two headrests, but is a ONE seat vehicle. Most of our two seat vehicles will say so right in the title of the product, although if it is not there it will definitely be in the bullet points of the specifications portion of the description. This section will have all the two seat vehicles with... Read more...