Terms and Conditions

Once an order is placed there is no guarantee that we will be able to cancel or modify the order. 

Ride on cars (remote control or not), ride on trucks (or any other style ride on vehicle), scooters (gas powered or electric), and other vehicles that children, teens, or adults sit in or ride on are not eligible for returns as they are covered via warranty through the manufacturer. All warranties listed on our website are for replacement parts to be sent to the customer.

We do our very best on each and every order to assure you receive your merchandise in good condition and in a timely fashion. If for any reason there are any issues with any merchandise damage please email us at support@cartots.com within 5 days of receiving merchandise and we will assist you further. If for some reason a package is damaged during shipment please contact us immediately so we can file a claim with the shipping company and resolve the matter quickly. Vehicles listed as "style" are not licensed and will not have authentic logos, stickers nor badges.

We are not responsible for dimpling in molds nor other imperfections in the manufacturing process which does happen from time to time and does not affect the functionality of the vehicle. This can usually be fixed with a heat gun or hair dryer while applying a little pressure from the underside to smooth out the dimple or imperfection in the plastic if so desired. Please contact us if you need assistance with plastic dimpling or imperfections. 

If a product is returned there will be a 15% restocking fee and no refund of original shipping fees paid assessed and if it is not shipped back in the same condition that it was received in there will be an additional restocking fee assessed to the return. The customer is responsible for all return/exchange shipping fees.

All Warranty claims must be submitted via email to our company BEFORE your warranty period is over, and again are for replacement parts only. 

PLEASE do not overcharge your vehicle and pay attention to the charging times in your manual. The warranty does not cover overcharging of the battery and wall charger.

Remote Control Ride On Cars are typically for children under 44" tall. PLEASE EMAIL US BEFORE ORDERING if you have questions. support@cartots.com