Customer News

The Service Is Great At Car Tots

The service is great at Car Tots. Obviously, when you buy a toy, especially something remote control, at times your item can use some service. I've purchased many, many toys over the years and sometimes something doesn't even work right out of the box. Most of these toys nowadays come from China, as we all know, and there is no way for a company to know that anything is wrong until the customer tries to use their item. My Chevy Colorado that I ordered from Car Tots worked perfectly for a few months and my daughter and I were enjoying it thoroughly, until the power button stopped working. We contacted Car Tots via email and within 24 hours the part was in the mail. They offered to have a tech help me once the part arrived, but I didn't need any assistance as it was easy to swap out and my little girl (and I) can enjoy her remote control Colorado truck again. That is what customer service is all about to me and I recommend you give Car Tots a chance as they will take care of you too.

Thank you,

Will in West Virginia

Thanks Car Tots

Hello,

We just wanted to write in and say how much we are enjoying our new Audi R8 style remote control ride on car with the rubber foam wheels! Our grandson absolutely loves the vehicle and he will sit in there sometimes even when we aren't driving, because he loves his car so much. Also, we really appreciated the great communication, fast shipping and quick delivery as well which took about 5 days total to receive our new vehicle. 

Thank you Car Tots and we will let everyone know where we purchased our vehicle!

Reva in Virginia

Car Tots Amazing Service

I ordered the Polaris RZR ride on from Car Tots online. I received everything very quickly and had a few questions. My preference is email and I submitted my questions to their support team. Within a few hours I had responses to all of my questions and a very enjoyable experience overall and thus far. You did amazing! 

Thank you.

Barbara in Oregon

Chillin' With Our New Toddler G-Wagon

Dear Car Tots,

I have to thank you guys for the car I purchased for my grandson's 2nd bday. It is the second car I bought, and Car Tots made it super easy with the layaway plan. He was happy when he saw it and I'm sure he will enjoy it as much as my granddaughter has enjoyed hers so lemme just share his excitement with you guys.

Thank you again,

Audrey in Arkansas

 

Car Tots Is Easy To Do Business With

Hello CarTots,

I am writing in to say a very big thank you! You have a very organized payment plan and prompt delivery. This is my second time ordering from Car Tots and I hope to do future business with you.

Thanks again,

Audrey in Little Rock

Thank You Car Tots

We just wanted to write in to say thank you to your company and employees for your great service before, during and after the sale. We know things aren't always perfect and greatly appreciate your customer service which is what truly makes a company great. We understand that there are some customers out there that will try to take advantage of companies and expect perfection on every purchase they make, especially on a larger purchase like a ride on car. That is just unrealistic though as these are big toys that can have a blemish, missing part or broken wire etc. just like anything else. Again, to us and our family it is what a company does when there is an issue and that is what makes Car Tots great!

Thank you again,

Will in West Virginia

Car Tots Fast Service and Delivery Saved the Day

Thank You Car Tots!

I had put in the notes on my order that I needed delivery by the weekend of when I placed my order. I also emailed in that same day to check on the status. Car Tots replied within a few hours and let me know they had seen the notes on my order and were rushing the order through their processing so it could ship out ASAP. They did let me know they couldn't guarantee a delivery date, but that it looked like it should make it in time. Sure enough my order shipped that same day and was able to arrive with an extra day so we could assemble our vehicle and have it charged up and ready to go for the birthday party.

Thanks so much.  You guys are awesome!!

Tiffany from Utah

 

 

 

Canadian Special Colorado Style

Hi there,

We finally had a chance to try out the truck now that the snow has subsided a bit. Thank you again, Car Tots, as we are so very pleased with the Chevy Colorado Style truck that has the 4 motors and lots of power etc. Our grand kids absolutely love it. The wireless remote is awesome and so much fun for our 1 year old grandson! He loves, loves, loves it!

Thanks 

Wendy

British Columbia, Canada

Fast Shipping and Great Product

I purchased the remote control ride on LaFerrari; I’m very happy with it & my grandson loves it. He can’t quite reach the pedal just yet which is why we got the remote control version. I wanted to make a suggestion about trying to make the seat adjustable so it could let them be able to reach the pedal in the future if that is possible.

Thank you,

Angel in Chicago

Impressive Customer Service

Recently I ordered the Jeep Wrangler style ride on in red. When I ordered the vehicle it was on backorder which I knew, but I really enjoyed the communication that I received. Whenever I had any questions I always received responses in a timely fashion and the representatives were happy to do some extra research for me. We are really enjoying our Jeep and would recommend Car Tots to anyone looking for a remote control ride on toy. They are the best.

Thank you Car Tots,

Jim in Florida

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