Thank you for helping us out in Hawaii. It is difficult to order these vehicles in Hawaii, but thankfully we found your CarTots.com!! The pricing for shipping is expensive, but we understand and are very thankful there is at least an option out. You email service is fantastic as well. We communicated a few times before ordering and after as well and always received an informative, professional response. I recommend anyone in Hawaii or anywhere for that matter order remote control ride on cars from Car Tots.
Thank you so much for your service there at Car Tots. We ordered the remote control ride on Super Buggy XL for our 3 year olds birthday. When we received the package it was packed in a way that we did not think we had all the parts for assembling the vehicle. We reached out to you via email and received a response within a few hours with an assembly video and your offer to assist us however we needed to make sure we could get up and running quickly. Our little guy absolutely loves this buggy and so do we with the remote it so easy to drive him all around the yard. There is plenty of power to go over the grassy terrain and since we just had a baby we will be using both seats soon!
I just wanted to write in today and thank you folks for your service and for the outstanding remote control ride on Tundra truck! We ordered the Tundra XL for our son's 2nd birthday. You folks reached out and did let us know that it would take a bit longer to arrive as the shipping companies were backed up which we appreciated very much, and thankfully we ordered early. When the delivery came we could not believe how big the box as well as the gorgeous red Tundra truck inside. It came mostly assembled, so my husband and I spent maybe 30 minutes or so putting the wheels, seat and windshield on. This truck is very big... maybe a bit bigger than we expected for a second birthday, but we wanted something he could grow into and use for a couple of years. Our son's face absolutely lit up with joy when he saw "my truck", as he calls it, for the first time on his birthday. There is plenty of power, space for his favorite toys in the bed which he absolutely loves. When we drive him around with the remote it is as if something magical is happening and and just has a blast!
Thank you so much for your great toys and service!!
We ordered the 24 volt remote control ride on super buggy and absolutely love the quality and power. We have a good sized yard and needed something that could run on the grass for our kids... one of which just had her 2nd birthday. We were looking around the internet and found that you had the best selection at Car Tots. We emailed a few questions we had (mostly to see if you actually replied)... and were very impressed with the answers, product knowledge of these rc ride on cars and that you got back to us within a few hours. Even after we received the product we had an issue with the decals peeling and emailed you for support. Your team got back to us within 24 hours and sent out a new set of decals. That is what a great company does!
I just wanted to write in about how much we love our white Mercedes Zetros. We actually had a little issue with the shipment, but contacted the service representatives at Car Tots and they were able to assist quickly so that we could enjoy our new toy car.
I am writing in to say a very big thank you! You have a very organized payment plan and prompt delivery. This is my second time ordering from Car Tots and I hope to do future business with you.
We just wanted to write in to say thank you to your company and employees for your great service before, during and after the sale. We know things aren't always perfect and greatly appreciate your customer service which is what truly makes a company great. We understand that there are some customers out there that will try to take advantage of companies and expect perfection on every purchase they make, especially on a larger purchase like a ride on car. That is just unrealistic though as these are big toys that can have a blemish, missing part or broken wire etc. just like anything else. Again, to us and our family it is what a company does when there is an issue and that is what makes Car Tots great!
