Shipping

The large majority of our items ship out of our warehouse in California using FedEx. The closer you are to the west coast the quicker the items arrive. Almost all of the 48 continental United States will arrive within one week of when an order is placed, providing there aren't any holidays or weather delays. If you are shipping to the most southeastern parts of the country (Miami is a good example) it can take up to 10 calendar days to arrive, although most still make it within 8 calendar days of being ordered. 

Do we offer express shipping? We try to stay away from express shipping as it is very, very expensive on these oversize items. An estimate would be shipping the large Mercedes G55 remote control ride on to New York via 3 day express could be as much as $350 at our discounted shipping rates. If you go onto the FedEx website and estimate this rate without an discount it will be around $700. If you absolutely must have express shipping for a wedding or event of some sort then please email us at support@cartots.com with your shipping zip code, the name of the vehicle and your contact phone number and we will get back with you as quickly as possible. Our phone representatives do Not have access to the shipping calculators to give you a shipping rate nor whether we can actually meet the shipping times needed. We will not refund your purchase if an express shipment arrives and is missing a part that we have to send to you or that you purchase locally. We will get those parts to you as quickly as we can.

How long does it take from when I order something until it actually ships?  Here are Car Tots we try to get orders shipped out as quickly as possible so that items can arrive as soon as possible. Typically, though this is not a guarantee, we will ship vehicles out the same day as long as the order is placed by 1:00 PM Central Time. Many time accessories, like a license plate, can take a few days to ship out since they have to be custom made first. Accessories will not slow down the shipment of your vehicle though even when they are on the same order. 

How long does it take from when I order to arrive to the East Coast?  Typically, it will arrive within one week. USUALLY, and we do try our best, orders placed after 1:00 PM Central Time on Friday through Monday at 1:00 PM Central will arrive by that next Saturday. This means that any orders over the weekend and Monday morning shipping out on a Monday can make it there that Saturday. 

What happens if my item arrives damaged? We do our very best on each and every order to assure you receive your merchandise in good condition and in a timely fashion. If for any reason there are any issues with any merchandise damage please email us at support@cartots.com within 5 days of receiving merchandise and we will assist you further. If the vehicle is damaged in a way that we are unable to send parts to repair the vehicle we will offer a replacement vehicle. If for some reason a package is damaged during shipment please contact us immediately so we can file a claim with the shipping company and resolve the matter quickly. We are not responsible for damage to vehicles that are shipped a second time after arriving at the delivery address on the order. Vehicles listed as "style" are not licensed and will not have authentic logos, stickers nor badges. Please visit our terms and conditions page for more information. 

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